Terms of Service

By using our Site or Service, you acknowledge and accept these Terms. If you do not agree, you must stop using the Service.

These Terms, along with any other referenced policies, form the full agreement between you and PRESERVE Inc. The Site is intended for users aged 18 and above. If booking for a group, you are responsible for sharing these Terms with all members and for all costs incurred.

While we strive for accuracy, PRESERVE does not guarantee that all content—especially information provided by third-party golf courses—is always complete or error-free. Final pricing and availability will be confirmed during the booking process.

Prices may change prior to booking confirmation. Promotions or price reductions after your confirmation will not apply retroactively.

By making a payment, you agree to these Terms and authorize PRESERVE to process payment via our designated gateway (currently Stripe). Processing fees may apply.

Payments and deposits are refundable only as set out in the cancellation schedule below. For cancellations or changes, contact support@preservegolfjapan.com. Amendments are not guaranteed and may incur additional fees. Check below for more detail:

Tee Time Booking Concierge Cancellation Policy

The Concierge Fee paid to PRESERVE covers the non-refundable service of securing your tee time, managing bilingual communication with the golf course, and arranging optional rentals. This fee is earned and non-refundable upon confirmation, regardless of whether you ultimately play your scheduled round. Green fees and any ancillary costs are paid directly by you at the golf course. In the event you cancel a confirmed booking or fail to show up (No Show), you remain responsible for any cancellation fee or penalty the golf course charges. PRESERVE will notify you of the amount and invoice you for it, and where a refund is otherwise due to you we may deduct it from that refund; we will not charge a saved card without your separate, specific authorization. The only exception for a refund of the Green Fee (paid to the course) is the rare event of the course being formally closed by management due to unplayable weather.

PRESERVE-Hosted Tours and Events Cancellation Policy

This policy applies to all PRESERVE-Hosted Tours and Events, and covers only the golf amounts PRESERVE collects — green fees, hosting, and optional golf add-ons such as rentals. Any transportation or accommodation is contracted and paid separately through our travel-agency partner (or the relevant transport company) and follows that provider’s own terms, outside this schedule.

• More than 30 days before the event date → 100% Refund of all amounts paid to PRESERVE. (We retain a small processing/admin fee of ¥5,000 per person to cover bank and administration costs.)
• 20 to 30 days before the event date → 50% Refund of the total amount paid to PRESERVE.
• 14 to 19 days before the event date → 30% Refund of the total amount paid to PRESERVE.
• 13 days or less before the event date → 0% Refund (No Refund).

Important Notes

Transportation Fee: Any transportation fees that you paid directly to a separate transport company (e.g., for bus or private car) are subject to that company’s own cancellation policy and are outside of PRESERVE’s refund control. We will assist you with any communication if possible.

Weather Policy: Events will proceed rain or shine. If the golf course is officially closed by management due to severe, unplayable weather conditions, PRESERVE will issue a full refund or offer a credit for a future event. Refunds will not be granted for general inclement weather (e.g., rain, wind) where the course remains open.

Transferring Your Spot: You may transfer your confirmed spot to another golfer at no additional fee. Please notify the PRESERVE Concierge Team with the new participant’s name and contact information no later than 48 hours before the event start time.

We reserve the right to cancel or amend confirmed bookings in rare situations. In such cases, we will notify you and provide either a refund or assistance in finding alternatives.

PRESERVE provides tee time booking concierge services only. We assist in identifying available golf courses and submitting reservation requests on your behalf.

PRESERVE is not a registered travel agency, and it does not sell, operate, or take payment for transportation or accommodation. The only amounts PRESERVE charges are for golf — green fees, its bilingual booking and hosting service, and optional golf rentals.

Every non-golf element of a tour — including transportation, hotel and other accommodation, dining, and activities or experiences — is arranged and provided by our licensed travel-agency partner WaWo Japan Travel Co., Ltd. (ワヲジャパントラベル株式会社) — registered under Japan's Travel Agency Act, 東京都知事登録旅行業第2-8253号, in compliance with the Japanese Travel Agency Act (旅行業法) and related travel industry regulations. The travel contract for those services is between you and that agency, and any payment for them is made directly to the agency — never to PRESERVE. PRESERVE acts only to coordinate the golf and to introduce you to the agency.

You are also responsible for adhering to any cancellation terms or policies defined by the golf course or by any third-party provider. PRESERVE assumes no liability for fees or issues related to third-party providers.

We strongly recommend that you obtain travel insurance to cover risks such as cancellation, medical issues, or lost items. PRESERVE does not offer insurance and is not responsible for uninsured losses.

Special requests (dietary, medical, etc.) must be communicated during the booking process. While we and our partners aim to accommodate them, fulfillment is not guaranteed.

All content on the Site—including text, visuals, and software—is owned by PRESERVE Inc. or its licensors. You may not use or reproduce content without express permission.

We may use artificial intelligence and other automated tools to help draft, translate, summarize, and route communications and to improve the Service. AI-assisted communications about your booking are reviewed by our team, and final booking decisions are made by PRESERVE staff. Where a feature interacts with you directly through AI, we will identify it as AI-assisted. See our Privacy Policy for more detail.

You may submit content through the Service — including messages, booking requests, reviews, photos, and other materials (“User Content”). You retain ownership of your User Content and grant PRESERVE a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display it as needed to operate and provide the Service.

You represent that you own or have the necessary rights to your User Content and that it does not infringe any third party’s copyright, trademark, privacy, or other rights and is not unlawful. You are solely responsible for the content you submit. PRESERVE does not pre-screen User Content but may remove or disable any content at its discretion.

Copyright (DMCA) takedown: If you believe content available through the Service infringes your copyright, send a written notice to our designated copyright agent that includes: (a) your signature (physical or electronic); (b) identification of the copyrighted work; (c) identification of the material claimed to be infringing and its location; (d) your contact details; (e) a statement that you have a good-faith belief the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner’s behalf. We respond to valid notices, including removing infringing material and terminating repeat infringers where appropriate. A counter-notice procedure is available to affected users.

Designated Copyright Agent: PRESERVE Inc., Attn: Copyright Agent, Shuwa Gaien Residence 301, 2-6-6 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan — support@preservegolfjapan.com.

PRESERVE is not liable for any loss, damage, delay, or cancellation due to third-party actions, course policies, or force majeure events such as weather or natural disasters.

We are not responsible for services rendered by any third-party travel agency or service provider, even if you are introduced through our platform.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited — including any liability that may not be excluded or limited under Japan’s Consumer Contract Act (消費者契約法).

These Terms are governed by Japanese law. Except for disputes subject to binding arbitration as described below, any disputes shall be resolved in the Tokyo District Court.

Please read this section carefully — it affects how disputes are resolved and limits the ways you can seek relief.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at support@preservegolfjapan.com and give us 30 days to resolve the matter informally. Most concerns can be settled this way.

Binding individual arbitration (U.S. residents). If you reside in the United States, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be settled by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court — except that either party may bring an individual claim in a small-claims court, and either party may seek injunctive relief in court to protect intellectual property.

Class-action and jury-trial waiver. To the fullest extent permitted by law, disputes will be conducted only on an individual basis and not as a plaintiff or class member in any class, consolidated, collective, or representative action. You and PRESERVE each waive any right to a jury trial.

30-day opt-out. You may opt out of this arbitration agreement and class-action waiver by emailing support@preservegolfjapan.com within 30 days of first accepting these Terms, stating your name and that you wish to opt out. Opting out does not affect any other part of these Terms.

If any portion of this section is found unenforceable, the remainder stays in effect, and disputes that cannot be arbitrated will be resolved under the Governing Law section above. Nothing here waives rights that cannot be waived under applicable law.

PRESERVE reserves the right to revise these Terms at any time. Continued use of the Site or Service implies acceptance of the revised Terms. We recommend reviewing this page periodically.

PRESERVE Inc.
Shuwa Gaien Residence 301, 2-6-6 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan

Email: support@preservegolfjapan.com
Website: https://preservegolfjapan.com

June 24, 2026 — Added AI-assisted services disclosure, user-content and DMCA copyright-takedown terms, and a binding-arbitration / class-action waiver section.

March 8, 2026 — Updated company name and registered address.

June 1, 2025 — Initial version.